We send your refill notifications based on the directions of your prescription from your prescriber. We account for shipping time, allowing about 2 weeks of time for us to accommodate for the shipping window.
We are also happy to help schedule your refills, so you have more concrete timelines for when these orders will start processing.
If you need your refill sooner, please send us a message - we're available 6AM-6PM PT M-F, and 7AM-3:30PM PT on Saturday, and we'll be happy to assist.