Where's my order? July 03, 2019 14:33 Updated Follow While we strive to get our patients their medications as soon as possible, sometimes delays happen. Please call us at 310-559-5903 (Mon-Fri 8am to 6pm PST) or send us a message so we can look into this right away. Related articles How do I place my first order? Shipping Policy How do you ship your orders and how much will it cost? I’m having trouble placing an order online, can someone help me? Can I place an order for a family member?